In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
First, we hope you and your family are safe and healthy. With the constant changing COVID-19 situation around the world, this is an unprecedented time for everyone. With the need to adhere to social distancing but the need to protect your customers by adhering to state, federal and local laws and to support students’ academic requirements,TAP has extended our ticket support hours from 7 AM PST to 9 PM PST. Our employees are working remotely and are available to support you. Thank you for your support. Stay calm and TAP on.